Shipping & Delivery

DELIVERY

Oshilolo at its own cost guarantees to deliver products to all cities across Nigeria and states all over Nigeria. Oshilolo shall not be liable for delays resulting from incomplete address listings. In the event of a reshipment of the same order, customers will be responsible to pay re-shipping charges for the reshipment and any related fines/penalties.

To ensure safe delivery of all products, the same are double packed in waterproof and corrugated box. All orders are shipped by the best transport/courier agencies and home delivered within approximately 4-7 working days after dispatch of the shipment.

Since transport/courier agencies do not deliver to P.O. Box address, customers are requested to provide full address with zip code.

NOTE: Billing Address shall mean the address where a customer receives the credit card bills. Shipping address shall mean the address where the order shall have to be delivered.

Generally, we deliver on Saturdays. However, in case of emergency, solely at the discretion of Oshilolo, delivery may be made on Sundays.

Oshilolo uses the services of the best transport/courier agencies which deliver within 36-72 hours in all Major cities of Nigeria.

In case customer wishes to avail other alternate shipping options, Oshilolo may then suggest other options. On special request, Oshilolo may also provide special quotes for shipping, in case merchandise order amount is large. Customer may send email to info@Oshilolo.com for further details.

In case of multiple orders, customer may receive the same separately, depending on product availability and shipping locations.

All products shall be shipped from Nigeria.

Oshilolo shall not give any refund, returns, replacement and exchange for reason of delay caused due to the carrier agency. However, at its sole discretion, Oshilolo may agree to provide credit which may be used for future orders.

Oshilolo shall intimate by email, in case of delay in shipping due to un-availability of stock or due to unusual delay in filling on order.

SHIPMENT TIME

Against each product on website, an approximate time for shipment has been provided; which are merely indicative. Products may be shipped either earlier or later depending on availability of product and other factors.

In Order to get an accurate estimate of shipment time, kindly email the order number or item codes.

As far as possible, product orders shall be processed within 48-72 hours of the order being placed within 48-72 hours of the order being placed with Oshilolo. Expected shipment time is 7-15 business days, all other factors being optimum.

TRANSIT RISK 

All orders sent by Oshilolo are fully insured at no extra cost to customers.

In case of loss of order while ‘in transit’, Oshilolo shall re-process the order.

However, Oshilolo shall not be responsible for loss of packages during transit or any damages to package (full or partial), once the same has been delivered by the carrier agency at the address provided by the customer at the time of placing of order.

TRACKING OF SHIPMENT 

Oshilolo shall provide details of shipment via email alerts to the customer, once package is handed across to the carrier agency. The email alerts shall contain the transport/courier agency’s website details along with tracking number and expected date of delivery. The customer may use the said details to keep a check on status of the package.

Please note that tracking numbers for orders shipped may take up to 24 business hours to become active on the websites.

REQUEST FOR CHANGE OF POSTAL ADDRESS

Postal addresses as provided by the customer may be changed within 24 hours of placing of Order, and not later; by making the said request via email to info@Oshilolo.com

READY TO SHIP SECTION 

Ready to Ship Section is a special section that allows the customer to place a last minute order ensuring the delivery of the product within the next 5-7 days. In case the order needs customization, additional 7- 10 days shall be required for delivery.

This provision is applicable only to the specified products as listed under the ‘Express Section’ of the website.

IN CASE OF DELAYS 

Time to mentioned on our website against each item is indicative and approximate values only and sometimes due to situations beyond our control, delays may occur. No refund, returns, replacement and exchange will be entertained for this reason.

However, benefits such as some store credit to be used for future orders, free gift etc can be allowed on case to case basis.

If, for any reason, there is going to be a delay in shipping because an item is out of stock or if there is an unusual delay in filling an order, we will notify you by e-mail.

However, any dates for delivery are approximate only and we are not liable for any delay in delivering your order or any part of i.e. may choose to deliver your order in separate parts. In some cases, we may offer to refund you for unfulfilled part of the order.